Support & Help

Contact Us

We're here to help. Reach out on Ko-fi and we'll get back to you as soon as possible.

How to Reach Us

All support goes through Ko-fi — fast, direct, and you don't need an account to message us

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ko-fi.com/instagivepicker

What Can We Help With?

Purchase Issues

Bought a giveaway pack but used a different email than the one you're trying to redeem? Message us on Ko-fi with your purchase details and the correct email — we'll get it sorted manually.

Feature Requests

Got an idea to make InstaGivePicker better? We'd love to hear it. Whether it's a new filter, a different picker mode, or an integration — send it our way on Ko-fi.

Bug Reports

Something not working right? A post that should return comments but doesn't? Let us know the Instagram post URL and what happened — we'll look into it and push a fix.

General Questions

Not sure how something works? Wondering about limits, pricing, or how the random selection works? Just message us — no question is too small.

Frequently Asked Support Questions

This happens when the email on your Ko-fi account is different from the one you're entering. Message us on Ko-fi with your purchase receipt or the name you used, and we'll manually link the giveaways to the correct email. Usually resolved within a few hours.
We typically respond within a few hours during weekdays. Weekends may take a bit longer. Ko-fi messages go straight to us — there's no ticket queue or automated system.
If you haven't redeemed your giveaway pack yet, message us on Ko-fi and we'll process a refund. Once a pack is redeemed, it's non-refundable since the giveaways are tied to your account.
No account needed. You can send a message on Ko-fi as a guest — just use the Message button on our Ko-fi page. If you want a reply, make sure to include your email address in the message.

Still Need Help?

Tap the button below to open our Ko-fi page and send us a message

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